Platform Code of Conduct for Kamaniya Wellness
Effective Date: 20 February 2025
1. Professional Respect
- Kamaniya Wellness is a professional platform connecting clients with licensed massage therapists.
- Zero Tolerance for Misconduct: Harassment, inappropriate behavior, or requests for non-therapeutic services will result in immediate session termination, platform ban, and legal action.
2. Platform Use
- Legitimate Bookings Only: Fraudulent, spam, or fake bookings are prohibited.
- Accurate Information: Provide truthful health and contact details to ensure safe service.
3. Therapist Boundaries
- Therapists reserve the right to refuse service if a client violates safety, hygiene, or professional standards.
- Clients must adhere to therapist guidelines (e.g., draping protocols, no photography/video).
4. Cancellation and Rescheduling
- Follow our Booking Policy for cancellations, rescheduling, and refunds.
- Repeated no-shows may result in account suspension.
5. Age Requirement
Users must be 18+ to book services.
6. Consequences for Violations
Violations of this code may result in:
- Account suspension or termination.
- Legal reporting for criminal behavior (e.g., harassment, assault).
7. Reporting Concerns
Report misconduct or safety issues to:
Email: support@kamaniya-wellness.com
Booking Policy
To ensure a seamless and enjoyable experience for all our guests, we kindly ask you to review and adhere to the following policies when booking your appointment:
1. Advance Booking Requirement
- All appointments must be booked at least 1 hour in advance.
- Walk-ins are subject to availability and cannot be guaranteed.
2. Payment and Confirmation
- Full payment is required at the time of booking to secure your appointment.
- Your booking is confirmed only once payment is received.
3. Non-Refundable Policy
- All bookings are non-refundable.
- In the event of a cancellation, the payment will not be refunded but can be applied to a future booking within 30 days, subject to availability.
4. Rescheduling
- You may reschedule your appointment up to 2 times at no additional cost.
- Rescheduling requests must be made at least 4 hours before your original appointment time.
- Rescheduling is subject to availability.
5. Late Arrivals
- Please arrive at least 10 minutes before your scheduled appointment time.
- Late arrivals may result in a shortened treatment time to avoid delays for other guests.
6. No-Shows
- If you fail to show up for your appointment without prior notice, your payment will be forfeited, and no rescheduling or credit will be offered.
7. Special Requests
- For special requests (e.g., specific therapist, room setup, or additional services), please inform us at the time of booking. We will do our best to accommodate your needs.